Privacy Policy

Last updated: January 1, 2026

1. Introduction

Welcome to timberce.com. Tim Berce is a brand operated by eBerce, d.o.o., a company registered in Slovenia. We are committed to protecting your personal data and respecting your privacy in accordance with Regulation (EU) 2016/679 (GDPR) and applicable Slovenian data protection laws.

2. Data Controller

eBerce, d.o.o.

  • Address: Dunajska cesta 106, 1000 Ljubljana, Slovenia
  • VAT Number: SI90207777
  • Registration Number: 5787882000
  • Email: hello@timberce.com

3. Information We Collect

3.1 Information You Provide

  • Account Information: Email address when you create an account or make a purchase.
  • Purchase Information: Transaction details for processing orders. Payment is handled by Stripe, Inc.
  • Newsletter Subscription: Email address for marketing communications.
  • Communications: Content of messages when you contact us.

3.2 Automatically Collected

  • Device Information: IP address, browser type, operating system, referring URLs.
  • Cookies: We use cookies and tracking technologies. See Section 8.

4. Legal Basis for Processing

  • Contract Performance: Delivering digital products you have purchased.
  • Consent: Marketing communications with your explicit consent.
  • Legitimate Interests: Improving our Website, preventing fraud, ensuring security.
  • Legal Obligation: Compliance with tax and accounting requirements.

5. How We Use Your Information

  • Process and fulfill orders for digital products
  • Create and manage your user account
  • Send transactional emails (confirmations, access links)
  • Send marketing communications (with your consent)
  • Respond to inquiries and provide customer support
  • Analyze and improve our Website and services
  • Detect, prevent, and address fraud and security issues
  • Comply with legal obligations

6. Sharing Your Information

We do not sell your personal data. We may share information with:

  • Service Providers: Payment processing (Stripe), email delivery (Brevo), hosting services.
  • Legal Requirements: When required by law or to protect our rights.
  • Business Transfers: In case of merger, acquisition, or sale of assets.

7. International Data Transfers

When transferring data outside the EEA, we ensure adequate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

8. Cookies and Tracking

8.1 Types of Cookies

  • Essential Cookies: Session management and authentication.
  • Analytics Cookies: Understanding visitor behavior anonymously.
  • Marketing Cookies: Displaying relevant advertisements via Facebook Pixel.

8.2 Facebook Pixel

We use Facebook Pixel by Meta Platforms, Inc. for remarketing. See Facebook's Privacy Policy.

9. Data Retention

  • Account Data: While your account is active.
  • Transaction Data: 10 years (Slovenian tax law).
  • Marketing Data: Until you unsubscribe.

10. Your GDPR Rights

Right of Access

Request a copy of your data.

Right to Rectification

Correct inaccurate data.

Right to Erasure

Request deletion of your data.

Right to Restrict Processing

Limit how we process your data.

Right to Data Portability

Receive data in a portable format.

Right to Object

Object to direct marketing.

Contact hello@timberce.com to exercise your rights. You may also lodge a complaint with the Slovenian Information Commissioner.

11. Data Security

We implement appropriate technical and organizational measures including HTTPS encryption, secure storage, and access controls. No method is 100% secure.

12. Children's Privacy

Our services are not intended for individuals under 16. We do not knowingly collect data from children. Contact us if you believe we have collected such data.

13. Policy Changes

We may update this policy. Check the "Last updated" date. Continued use constitutes acceptance of changes.

14. Contact Us

eBerce, d.o.o.